After Cancellation Notice, Offshore SEO Company Threatens Negative Reputation Management Campaign

A company received a smear campaign threat from its outsourced SEO firm because the firm knows Google’s algorithm improperly ranks negative results, which Google claims helps to show an impartial view of the Web.

Reference this e-mail and tell me if you’d rather hire offshore to save a few dollars or go with a reputable SEO company that can provide you with skilled SEO link builders and an on-going professional relationship.

This is in response to a request to cancel services for a month-to-month service offering:

Click to Enlarge

The legal nature of these tactics is questionable in the United States, but hiring an offshore firm doesn’t provide you the same protection from a “Negative Reputation Campaign.”

It’s unbelievable that an SEO company would put its own reputation on the line with such an e-mail because a client has decided to go with another SEO firm. I’ve seen these tactics for more than a decade in both Web design/development and SEO, and its extremely unfortunate.

A couple weeks ago, Google tweaked their algorithm to penalize DecorMyEyes.com after the NY Times published an article discussing their alleged fraudulent business practices that resulted in supposed increased Google rankings.

Bottom line: Google took action! They need to continue that effort with sites like RipOffReport.com, ComplaintsBoard.com, Scam.com and other sites that obtain very high positions in the Google Search Engine Results Pages (SERPs) and seem to be favored by Google’s algorithm.

When searching for brand names, you often see negative complaints published on these URLs at the top of the SERPs. I would understand seeing these URLs with negative information showing up in the SERPs for searches like:

Brand name scamBrand name sucksBrand name complaintsBrand name problemsAnd other keyword combinations based around negative terms

But when a brand name is the sole keyword and a complaint site URL is showing up #2, there is most likely an imbalance of credibility with Google’s algorithm that gives the complaint site the advantage.

Keep in mind the backlink portfolio to the URLs listed do not warrant a #2 ranking, nor does Google agree that a similarly credible website should rank for every brand in the world with little more than a brand name displayed in a page title, header tag and content body. At least Google’s love affair with Wikipedia can be argued that Wikipedia’s deep pages obtain thousands of links individually and therefore deserve a top ranking.

What did I miss in this post and plea to Google to do the right thing? Please comment and share.

Tags: Offshore SEO Company, Online reputation, orm, Outsourced SEO, Reputation Management

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An Over-Optimizing Nightmare: Staying Off Google’s Naughty List

Disclaimer: The below post illustrates a personal experience. The views and opinions expressed in this post do not necessarily reflect those of SEO.com or the work performed with their clients.

For the most part, link building is pretty straight forward and simple. You can publish your articles, request some directory listings, bookmark links, guest blog posts, request links from other webmasters or even purchase links if you’re feeling particularly rebellious. But keep in mind if you don’t have a strategy behind it, you might fall face-first into a ditch filled with sorrow and regret.

Many times so many of us start a website in hopes that in 5-6 months we might start seeing some decent cash rolling in. Because you need link building to attain those rankings, you need to make sure the links you’re acquiring match the progress that your website is currently at. Let me explain.

Most experienced search engine optimization professionals understand that you need a healthy balance of links. Building links in moderation and keeping a proper anchor text to non-anchor text ratio is crucial. If your entire backlink portfolio consists of anchor text links, it isn’t going to look natural to the search engines. Same can be said if everything is a directory link, bookmark link and especially a comment link.

If you are submitting articles, make sure that you are using your anchor text but also make sure that some of those links back to your site are strictly the URL or business name. If your site is brand new, the number of anchor text to branded links should probably be a 50:50 ratio so your backlinks don’t look unnatural.

However, the same cannot be said about large, established websites. Odds are that if your site has 40,000 backlinks, submitting higher ratio of anchor text links aren’t going to hurt you or your rankings. For example, if you pointed 1000+ spammy, anchor text filled comment links to YouTube, do you think it’s going to make a difference? On the other hand, if you did the same to a brand new site with no reputation or authority, you’ll probably get a penalty very quickly.

I’d like to share a personal experience with this. On one of my personal websites I wasn’t following my own advice. I got in the habit of submitting content using my anchor text. There was variation of the anchor text but I never threw in my URL to make it appear more natural.

For a couple months all I saw was an increase, and for two of my main keywords I even attained first page rankings. I was very happy and hopeful that this website might actually bring in some money. Then, on one fateful day, Google dropped the hammer…

As expected, I was very perturbed to say the least. After looking through my backlinks I found that I clearly wasn’t following best practice. I wasn’t building enough natural looking, credible links. Instead I got caught up in my fantastic rankings and continued submitting content, directories, bookmarks and other links using only my anchor text.

Because I was a new site with a limited online existence, building these links worked for almost two months, but it caught up with me. If I was a site with some authority and a very healthy, natural looking backlink portfolio, this probably wouldn’t have happened.

Just remember that the links that you are pointing back to your website need to vary when it comes to your anchor text and method of link being built. I think the same analogy (for the most part) applies to life, “too much or too little of anything, is a bad thing. Keep everything in moderation.”

Tags: Link Building

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Content Marketing Optimization Session with Lee Odden – PubCon 2010

If content can be searched, it can be optimized.

What are your customers’ content preferences? How do they discover? Consume? Share? Create a profile of your audience(s).

Use tools to create personas of data

Demographic info from Quantcast, CompeteKeyword info from SEMRush, GoogleEngagement info from PostRankSocial network info from Flowtown, Rapleaf

Create an editorial spreadsheet to plan all content that includes:

TopicKeywordsMedia TypePlaces Repost/Repurpose Content (Newsletter, Slideshare)Places to Promote (Facebook, Twitter, etc)

The SEO Content Cycle

Create & promote optimized contentContent is noticed, shared, & visibility growsExposure attracts more subscribers, fans, friends, linksIncrease links and exposure grows search & referral trafficTraffic & community provides data that you can research, develop to further grow social networks for content & SEO

Repurposing Content Example

Upload video to YouTubeEmbed in a blog post with show notesPost screen shots from video to FlickrUpload images and text as a story in a PowerPoint or PDF, upload to .docstoc, Scribd, etc.

Takeaways

Develop & optimize content with customers personas in mindThink like a publisher and create an editorial planDevelop channels of distribution & social linksLeverage both web & social media analytics

View the original article here

Few Brave SEOs Conquered ‘Movember’

To the chagrin of the rest of the office (and to their respective wives) seven of SEO.com’s best talent kept their upper lips away from the bite of a razor blade through Movember November — except for Christian. He’s the guy on the right with the weak-sauce ‘stache that he had to shave last week for some family photo. Seriously, priorities …

Anyway, the bold and brave souls called on their mustaches to power them for four weeks, and even made it through Thanksgiving without losing a turkey leg inside their grisly, nasty facial hair.

Nathan Blair (second photo down) won the Movember contest with his oily black handle bars. Cheers to you Nathan Blair, mustaches around the world are proud.

Tags: Movember

View the original article here

Why Companies Made Major Marketing Shift in 2010 (free whitepaper)

SEO.com releases whitepaper outlining a radical change in marketing spending across the country, and identifies the return on investment for search marketing.

SALT LAKE CITY – In this ever-changing digital age, marketing has made a momentous change. Companies of all sizes are shifting advertising and marketing budgets from traditional strategies to search engine optimization and other forms of online marketing.

“When we look at the numbers out there, it’s very revolutionary,” said Nelson James, president of SEO.com. “What used to be the main strategy for marketers has taken a back seat.”

Forrester Research said marketers spent $26 billion in 2010 in Internet marketing, which rivals all spending on cable/satellite TV and radio. Search Engine Marketing Professional Organization (SEMPO) said nearly half all companies have decreased spending on traditional areas and are investing more in online marketing.

“We started investing in SEO for the first time this year, and the payoff has been tremendous,” said Sarah Huizingh, marketing manager for Spillman Technologies, a company that specializes in public safety software. Huizingh said Spillman took money out of the print advertising budget to invest in SEO.

Traditional strategies that are taking the biggest hit include print and direct mail. A recent SEMPO survey reported that 49 percent of companies are shifting money from their print advertising budget and putting it toward search engine optimization services, pay per click management and social media marketing. In 2010, 36 percent moved money away from their direct mail budget and 17 to 24 percent of companies made a similar shift away from conferences and exhibits, yellow page ads, and TV and radio ads.

So, what are the reasons for this change in behavior?

“It really comes down to three things,” James said. “Especially in a poor economy, people are looking for marketing solutions that target their demographic better, are highly measurable and show how each spent marketing dollar makes money.”

Strategies like SEO and PPC target customers at the moment they want to buy. Social media has the potential to engage millions of customers. Through analytics, marketers can accurately track where customers come from, how long they stay on a site, what campaigns bring in the most sales and more.

On average, SEO.com clients that have been doing search marketing for six months or more, receive an average return on investment of nearly 2,500 percent – or the equivalent of receiving $25 for every $1 spent.

“Online marketing enables companies to track each spent penny and is proven to deliver a really big ROI,” James said. “It’s probably the biggest reason why more are shifting their marketing budgets. As a result, traditional advertising is getting the leftovers of the marketing budget.”

For more detailed information, images, graphs and statistics about this shift in the marketing world, and the average ROI of 2,500 percent, read the whitepaper “Shift: From Traditional to Online Search Marketing” here: http://www.seo.com/Shift_Whitepaper.pdf

About SEO.com
SEO.com is a SEO firm that delivers a big ROI for its clients by driving traffic to their websites through aggressive search engine optimization, pay per click advertising, and social media marketing. SEO.com then turns those visitors into sales through user-friendly design and conversion optimization. Clients range from small startups to Fortune 100 companies.

Tags: internet marketing, marketing spending, Marketing trends, online marketing, Pay Per Click, Search marketing roi, seo, Social Media, traditional marketing

View the original article here

Content Marketing Optimization Session with Lee Odden – PubCon 2010

If content can be searched, it can be optimized.

What are your customers’ content preferences? How do they discover? Consume? Share? Create a profile of your audience(s).

Use tools to create personas of data

Demographic info from Quantcast, CompeteKeyword info from SEMRush, GoogleEngagement info from PostRankSocial network info from Flowtown, Rapleaf

Create an editorial spreadsheet to plan all content that includes:

TopicKeywordsMedia TypePlaces Repost/Repurpose Content (Newsletter, Slideshare)Places to Promote (Facebook, Twitter, etc)

The SEO Content Cycle

Create & promote optimized contentContent is noticed, shared, & visibility growsExposure attracts more subscribers, fans, friends, linksIncrease links and exposure grows search & referral trafficTraffic & community provides data that you can research, develop to further grow social networks for content & SEO

Repurposing Content Example

Upload video to YouTubeEmbed in a blog post with show notesPost screen shots from video to FlickrUpload images and text as a story in a PowerPoint or PDF, upload to .docstoc, Scribd, etc.

Takeaways

Develop & optimize content with customers personas in mindThink like a publisher and create an editorial planDevelop channels of distribution & social linksLeverage both web & social media analytics

View the original article here

Why Companies Made Major Marketing Shift in 2010 (free whitepaper)

SEO.com releases whitepaper outlining a radical change in marketing spending across the country, and identifies the return on investment for search marketing.

SALT LAKE CITY – In this ever-changing digital age, marketing has made a momentous change. Companies of all sizes are shifting advertising and marketing budgets from traditional strategies to search engine optimization and other forms of online marketing.

“When we look at the numbers out there, it’s very revolutionary,” said Nelson James, president of SEO.com. “What used to be the main strategy for marketers has taken a back seat.”

Forrester Research said marketers spent $26 billion in 2010 in Internet marketing, which rivals all spending on cable/satellite TV and radio. Search Engine Marketing Professional Organization (SEMPO) said nearly half all companies have decreased spending on traditional areas and are investing more in online marketing.

“We started investing in SEO for the first time this year, and the payoff has been tremendous,” said Sarah Huizingh, marketing manager for Spillman Technologies, a company that specializes in public safety software. Huizingh said Spillman took money out of the print advertising budget to invest in SEO.

Traditional strategies that are taking the biggest hit include print and direct mail. A recent SEMPO survey reported that 49 percent of companies are shifting money from their print advertising budget and putting it toward search engine optimization services, pay per click management and social media marketing. In 2010, 36 percent moved money away from their direct mail budget and 17 to 24 percent of companies made a similar shift away from conferences and exhibits, yellow page ads, and TV and radio ads.

So, what are the reasons for this change in behavior?

“It really comes down to three things,” James said. “Especially in a poor economy, people are looking for marketing solutions that target their demographic better, are highly measurable and show how each spent marketing dollar makes money.”

Strategies like SEO and PPC target customers at the moment they want to buy. Social media has the potential to engage millions of customers. Through analytics, marketers can accurately track where customers come from, how long they stay on a site, what campaigns bring in the most sales and more.

On average, SEO.com clients that have been doing search marketing for six months or more, receive an average return on investment of nearly 2,500 percent – or the equivalent of receiving $25 for every $1 spent.

“Online marketing enables companies to track each spent penny and is proven to deliver a really big ROI,” James said. “It’s probably the biggest reason why more are shifting their marketing budgets. As a result, traditional advertising is getting the leftovers of the marketing budget.”

For more detailed information, images, graphs and statistics about this shift in the marketing world, and the average ROI of 2,500 percent, read the whitepaper “Shift: From Traditional to Online Search Marketing” here: http://www.seo.com/Shift_Whitepaper.pdf

About SEO.com
SEO.com is a SEO firm that delivers a big ROI for its clients by driving traffic to their websites through aggressive search engine optimization, pay per click advertising, and social media marketing. SEO.com then turns those visitors into sales through user-friendly design and conversion optimization. Clients range from small startups to Fortune 100 companies.

Tags: internet marketing, marketing spending, Marketing trends, online marketing, Pay Per Click, Search marketing roi, seo, Social Media, traditional marketing

View the original article here